Terms of service

Terms of Service

These Terms of Service (the “Terms”), together with our Refund Policy and Privacy Policy, govern your use of the Raw Beauty website and all related information, products, and services (the “Services”). Raw Beauty (“we,” “us,” “our”) operates this store, which is powered by Shopify.

We’ve kept these terms clear and direct to respect your time. By visiting, interacting with, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS & ACCOUNT

By using the Services, you confirm you are at least the age of majority in your place of residence.

  • Your Information: You are responsible for ensuring that all account information you provide (email, shipping, billing) is correct, current, and complete.
  • Account Security: You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer or assign your account to any other person.

SECTION 2 - OUR PRODUCTS

We are committed to providing you with authentic and effective self-care solutions.

  • Accuracy: We make every effort to ensure accurate representation of our products (e.g., colors, descriptions). However, product appearance may differ on your screen due to device settings. We do not warrant that the quality of any product purchased will meet all expectations.
  • Changes: All product descriptions, pricing, and availability are subject to change at our sole discretion, without notice. We reserve the right to discontinue any product or limit the quantities offered to any person.
  • Usage: You represent that your purchases are for your own personal use and not for commercial resale or export.

SECTION 3 - ORDERS, PRICING, & BILLING

  • Order Acceptance: When you place an order, you are making an offer to purchase. Raw Beauty reserves the right to accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance and your payment is processed.
  • Pricing: Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, and this will be detailed in your order confirmation. Posted prices do not typically include taxes, shipping, handling, or customs charges.
  • Payment: You warrant that the payment information you provide is true, correct, and that you are duly authorized to use the credit card for the purchase.

SECTION 4 - SHIPPING AND DELIVERY

We work with trusted carriers to get your order to you efficiently.

  • Delivery Estimates: All delivery times provided are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events outside our control.
  • Risk of Loss: Once we transfer the products to the carrier, the title and risk of loss pass to you.

SECTION 5 - INTELLECTUAL PROPERTY

Our brand identity—from the Raw Beauty name and logos to the unique concept and aesthetic of our products—is a protected asset.

  • Ownership: Our Services, including all trademarks, text, images, and designs, are owned by Raw Beauty or its licensors and are protected by law.
  • Limited Use: You may use the Services only for your personal, non-commercial use. You must not reproduce, distribute, or modify any of our content without our prior written consent.

SECTION 6 - RELATIONSHIP WITH SHOPIFY

Raw Beauty is powered by Shopify, which enables us to provide our Services.

  • Direct Sales: Any sales and purchases you make in our store are made directly with Raw Beauty.
  • Shopify’s Role: You acknowledge that Shopify is not responsible for any aspect of any sales between you and Raw Beauty, including any injury, damage, or loss resulting from purchased products.

SECTION 7 - OUR RULES FOR USE (PROHIBITED USES)

You may access and use the Services for lawful purposes only. You agree not to use the Services to:

  • Engage in any unlawful, malicious, or fraudulent activity.
  • Infringe upon our intellectual property rights or the rights of others.
  • Harass, abuse, insult, or intimidate any of our employees or users.
  • Transmit false or misleading information, spam, or malicious code.
  • Interfere with or circumvent the security features of the Services.

SECTION 8 - DISCLAIMERS & LIMITATION OF LIABILITY

We aim for perfection, but legally we must cover our bases.

  • Disclaimer of Warranties: The Services and all products are provided 'as is' and 'as available,' without any warranties or conditions, express or implied. We do not guarantee that your use of the Services will be uninterrupted, secure, or error-free.
  • Limitation of Liability: To the fullest extent permitted by law, Raw Beauty and its partners will not be liable for any injury, loss, claim, or any indirect, incidental, punitive, or consequential damages arising from your use of the Services or any products procured through them. In any case, our aggregate liability shall not exceed the amount you paid for the product in question.

SECTION 9 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Raw Beauty, Shopify, and our respective partners, officers, and employees from any claim or loss (including reasonable attorneys’ fees) brought by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 10 - GOVERNING LAW AND CONTACT

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Raw Beauty is headquartered.
  • Updates: We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for changes.
  • Contact Information: Questions about the Terms of Service should be sent to us at wearerawbeauty@gmail.com.